Alpine Autoworks
Memphis, TN 38133
Phone: (901) 377-1007
Ratings & Reviews Summary for Alpine Autoworks
What Users are Saying:
- Accurate quote
- Finished on time
- Clean waiting area
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User Reviews for Alpine Autoworks
05/09/2008 Posted by kkirk5one
I have been going to alpine for several years. Start first with an 325i and now for the past two years I have been bring in my 740 i. I have gotten for the most part great customer service and good mechanical service. The price for services also has been good. HOWEVER, the last year or so I have not been happy at all and wonder why I keep going back now. Guess I want NOT to believe it will happen again, again and again. I feel like they have used my car to "train" the kids in the shop. I do not mind paying to fix the car- I have spent 8+k with them and i would say I am a model customer. But when I pay to fix a problem i expect the problem to be fixed and not to have to continue to bring the car in only to be told that it is another problem or have them refix it cause of poor work. I again have to bring the car in to have them fix work they agree is incorrect by their fault. They have always fixed, refixed in a great manner and timely but- i would rather pay a dealer or someone else to fix the right problem or fix it once the first time. They tell me sorry over and over again but sorry is not getting it anymore for this customer-geez! I will not go back to them again and it hurts me to say that.
01/29/2007 Posted by gquaidy
There are only a few to trust your BMW with and you can forget about the others once you've done business with Alpine. BMW's are expensive to maintain but at Alpine at least you can be sure you really need what they are you telling you you do. Can't say that for the others.
06/29/2006 Posted by mammfissmangonewild
The owner, John, is a very knowledgeable and HONEST technician and has factory training as well. The BMWdealer in Memphis, Roadshow?, are full of bozos who know nothing about diagnosing a problem with a car other than hooking it up to a computer for it to tell them what's wrong with it. These guys at Alpine know their stuff and are not ripoff artists either. They have a longtime loyal clientele. On one occasion, we had a problem with our car and we were out of state, the local technicians told us we had some complicated and expensive problem, we called John back in Memphis who originally repaired the vehicle, and he said there was no way our car would need what the out of state mechanics stated, John voluntered to fly out to check out our car himself because he did the prior work !....long story, the car was fine and John saved us thousands of dollars....now that's a man who knows his stuff...and knows his work !
