Airborne Moving & Storage

08/07/2008 Posted by lyndamoore87

I made an appointment for them to get to my apartment to move between 11-1. I wanted an early time because there was supposed to be a thunderstorm after 4 and I had to be out of my apartment on this day. They changed my time to "between 1 and 2". No one showed up during this time. I tried calling several times. Either the line was busy or someone would pick up the phone, and then hang up. I called the cell number of the boss, Tim, who called me earlier in the morning to change the time. He kept sending me to voicemail. The movers finally showed up at 3:30 and started moving. Of course, like the weather said, it started thunderstorming soon after. They moved everything in the rain, ruining my couch. The boss did not allow them to wait 30 minutes for the rain to stop unless I paid them. I understand that under normal circumstances this would be the rule, but with them showing up well past the time they were scheduled he should have been more lenient. If they had showed up at the time they scheduled, this would not have been a problem. They got everything moved and then flat out asked me for a tip. I have no problem tipping, and was planning on doing so but I thought the fact that they asked me for it was incredibly rude and disrespectful. DO NOT USE THIS SERVICE unless you want to deal with and support IDIOTS.

Pros: didn't break anything

Cons: super late, no answer at office, owner will hang up on you

05/08/2008 Posted by Alison0509

My fiancee and I recently were trying to combine our apartments before our upcoming marriage and we chose Airborne to move both apartments on the same day. They sent one truck to each apt and showed up on time as promised. This allowed us to move into our new home with no problems. Thanks for your time and attention to detail. I especially appreciate the extra time the movers put into wrapping our antique pieces...they all arrived in perfect condition.

Pros: extra padding of my antiques

05/08/2008 Posted by George789

I used Airborne to move into my first home back in 1993 and was glad to see that when i needed a mover once again that they were still in business and bigger and better than ever. I compared prices to be sure as cost is very important but chose Airborne based on their knowledge and experience. Thanks for your help...hope I don't have to move again anytime soon but if I need a mover, I know who to call...Thanks Tim and staff

Pros: great price and great service

05/08/2008 Posted by Jan2224

We recently sold our home much faster than anticipated and needed a mover at the last minute...I was referred to Airborne by my Crye-Leike agent, and was overwhelmed by their desire to help us save money! Because our home closed quickly and we had to move much faster than we planned, we did not have anywhere to go...and Tim Haynes gave us some great suggestions on storing our furniture in his warehouse while the home we were building was completed. Rather than have to rent storage units and or pods we made one phone call and the company showed up, helped us finish packing, moved the items to storage and we were done!! Three months later we called to let them know that our home was ready and all the items were delivered as promised on time and in PERFECT condition!!!!! THANK YOU AIRBORNE!

Pros: on time, dependable, affordable

03/25/2008 Posted by 123eagle

we were stressed out on our move day.we have moved with many movers in the past hands down airborne moving was the very best !!!!!! prices were great!!!! thanks to this company we had heat that night The owner and his crew worked very hard to make our move run smoothly!!!!!!!!

12/03/2007 Posted by allianceimaging

Stay away from this shyster!!! If you bring your own truck he charges $600 for a dock fee and doesn't have a forklift or any help! Raised the fee from the agreed $250 a month to over $600 because items were "heavy" ????? We had equipment to move and place the stuff! RUDE , GREEDY MAN! look else where , NOT RECOMMENDED! warehouse is NASTY! FIRE HAZARDS EVERYWHERE! Advertises it as a "climate controlled" warehouse. Thats not true, no insulation, no heat, no lights! I will never do business with Airborne again!

Pros: NONE

Cons: yes he is!

08/06/2007 Posted by sryancey

I used Ariborne moving company last April, I stored some property into their storage and I have been trying for 3 days to get a few boxes out. I called Friday to schedule an appointment for Saturday morning at 7:30 am I showed up to remove the boxes and was thrown out because of an emergency another customer had I only needed 15 minutes. The owner was rude and nasty to me. I tried again on Monday again he stated that he could not help me becuase he has other jobs. So I will remove my property and never use them again. I am a paying customer and I should have been treated with some respect and courtesy. So I would not suggest this company to anyone. I was left in the hot sun until a person came to close the gate, why couldn't that person let me get my boxes!! I am upset about this why was this customer more important than I and why couldn't I just get my boxes and leave. Customer service is not good and if he can't handle the business why not hire someone who can the hours of operations states 8-5 M-F. I went at noon and again at 3 the following Monday.

08/13/2006 Posted by barney01

These guys were to move me out of a house on one day. No problem with that. They showed up that morning and were finished in two hours. However, after checking my credit card, found they had over charged $500 for the initial move. It was corrected by the company, tho. Then on the follow up move, my personnel effects were to be delivered that morning. After several phone calls with the company, I was finally told at 4 pm that they wouldn't be bringing my stuff until the following day. So noon time the NEXT day, I finally received my stuff (26 hours late). I'll look elsewhere if I need to move again

Pros: Can't think of any

Cons: Not Dependable

05/31/2005 Posted by kitana097

They called me at 7 am to tell me they were coming at noon. Then they said they were coming at 2pm. When 4pm rolled around no one answered the phone and finally when I used a different number someone answered. Can you believe they were ignoring me! They said that it was 5pm and there was no one to help me move. Now I'm stuck with another day's rent and finidng another mover. Don't be fooled, they go by different names. Beware of these jokers!

Pros: Now show- No pay

Cons: Waste of my time