Holland Studio of Photography

05/21/2008 Posted by Eugene118

So many people who write reviews do so because they themselves don't do anything and thus have the time to do so. Because of this they have no idea what it is like to work in customer service. People who work in customer service have my sympathy because the general public are crabby, unhappy, and people who are looking for reasons to complain by nature. Having said this my experience at Holland Studio of Professional Photography was exceptional. I have been to many other photography studios in the Memphis area and in the southern region of the U.S. (where I used to live) and Hollands' facility is head and shoulders above anything I have ever seen. You would never think that a studio who's main line of business is school photography would make such an effort to build a quality place for Seniors to get their pictures taken especially when this is something that is only done in the summertime and not year round! I was fortunate enough to have a daughter that did her Senior pictures there and will be looking forward to my son doing the same this coming Summer. The customer service aspect was phenominal and I am excitingly anticipating working with the people who seem to love what they do again in the following months.

04/30/2008 Posted by Lisacg

I had a situation with my child that I discussed with someone who answered the phone about a month ago. We were wanting to order her graduation announcements from Holland Studio. I explained to the person who answered the phone that we would not be ordering until the end of April. She told me that it would only take a week to get the announcements in. When I called today to place the order I was told that it would be 4-6 weeks. I repeated to her the earlier conversation and I was told that the lab was behind and there would be no way the announcements could be done in time. I am very upset with this incorrect information that I was given. This is poor customer service!! I would have taken the chance of being out the money and ordered earlier if I was given the correct information. Now we are struggling to find some other way to get some announcements printed. I have one more child to graduate and I will make sure Holland Studio does not get another penny from me!

Pros: beautiful pictures

Cons: bad customer service

10/18/2007 Posted by youbobo

i highly recommend this studio for anyone getting any pictures taken. everyone there is extremely nice and go out of there way to make you happy.all the photographers are very experienced and everthing is well worth the money. the front desk girls are soooo nice and cute, go in and see them !

Pros: attractive salepeople

09/19/2007 Posted by jeni25

I would have appreciated a person answering your initial phone call to be able to provide me with more information. A business should be able to tell me what to expect. Told me the photographers schedule this or that & she said she didn't know much about the package deals they offered to groups. Sounds more like a lack of communication internally. My advice is that whoever is in charge should try to make sure all employees are given the information they need to better represent the company from your first call until you write your last check. As the front desk person, you can only give the information that is given to you & therefore, your customers. No review yet on the actual photographs because my appointment is not until next month.

0 out of 1 people found this review helpful

05/08/2007 Posted by greggyhoover

The new building is spectacular! The best photography facility I have ever seen. Quality! Quality! Quality! I loved my experience!

Cons: State-of-the-art Facility!

09/20/2006 Posted by specialpam

I called for an appointment and was not given the complete details. When I callled the day of the appointment the manager argued with me. saying information was provided that was not , and literally called me a liar. Because this was the only studio our high school uses for yearbook pictures I had no choice but to use them, but I was not happy spending my money where the quality of service was substandard at best. I will talk to my childs high school about offering an alternate studio so that parents have a choice and and can patronize those who they feel offers them the best overall package in regards to service ,quality of photography and convenience.

Cons: guest service was extremely poor!!!!