08/22/08

I LOVE MID SOUTH VISION

by JDSJWilson

I visited this office just recently and had the best experience.When I arrived for my appointment I was greeted by a very happy and helpful staff.When I was shown back to see Dr. Davis not only was he patient with me but he was also informative. I picked out glasses and all three techs helped I felt very special. I got my glasses faster than I ever had before because they have a lab right there. They took time fitting my glasses and even called me back 2 weeks later to see how i was doing. I saw the other interview of this office and noticed how old it was I just wanted to let anybody know that that could not of been the same office i went to and the man tech that was there was very nice to me. Jamie W. P.S. I went back a few weeks later and got contacts and I had been told I could never wear them!!!!!!

• Pros: All GOOD

05/23/06

Male "tech"/staff rude!

by simoneh

Dr. Stephen's male "tech" was horribly rude & took no resposibility for failing to schedule a requested contact fitting. No apology was given & the "tech" spoke in a very condescending tone, putting all blame on the me, the patient.

I am sure Dr. Stephen's would want to know that his hired man is killing his practice. Any successful doctor knows-by just being a little nicer to the patient, & allowing them to come in to "fix" the mess-up, the patient will return and be satisfied, forgiving the establishment. But, when a patient (and this can be applied to wherever customer service is present) is treated poorly, not only will they usually not return, they will tell all who will listen of their bad/poor treatment. Lesson learned: Dr. Stephens-Hire people with GOOD people skills who are suppose to be HELPING people. That's my LONG 2 cents of the day. :-)

• Cons: Staff