Conway Services Heating, Cooling and Plumbing

Good quality service.. Charles C. was the technitian for my husband and I today. He was very thorough in explaining what was going on with our system. He was so pleasant and I felt very comfortable with him. I have no complaints at all. I would recommend Conway Services to anyone. You won't be disappointed. Thank you Conway.…

Wonderful service on short notice for an emergency!. Josh K. was the service specialist for me today. He was so professional and explained every step through the installation of my new hot water heater. I have no complaints. I am so pleased that I would like for him to come back and do more plumbing work in my home. It makes me feel comfortable to trust someone to come into my home that is so professional and pleasant.. Also the young lady that took my call was very helpful.…

Community First Leader. Purchased a new unit from John and company two summers ago. To date there customer service has been first rate. Rarely to you get to talk with and meet the company CEO during the purchase process. It was getting to know John Conway during my purchase process that made me feel comfortable coming to him about a friend and family in need.

A friend of mines son was recently diagnosed with pancreatic cancer and the family was in a rough spot. Parents off work taking care of thier sick child. Bills piling up I would imagine. With a Memphis summer right around the corner I callled up John expecting to have to beg and plead for his companys help in getting this familys air back up and running. That is not at all what happened. John returned my call well after hours not knowing why I had paged him. I asked for his help with this familys air. John had seen the familys dire straight story on the news and in the local papers. Without so much as a hestiation John offered that his company of 86 employees would love to play a role in helping this local family out. Johan and company totally replaced their unti and insured that Trey would be comfortable in his home and that his parents would have one less worry in the days ahead.

This is a company I waould hope we would all support. One that is willing to support its community when in need. Kudos Conway Heating and Air to each one of your 86 employees.…

Very Poor Customer Service!!!. --Signed up for their “Comfort Service” in Jul 2011, which included a summer service for the 2nd a/c unit. Nothing happened! --In September, I called and was told someone would come out to perform the service. The guy came out a couple of days later, but it started raining. The tech said he could not perform the service since it was raining, and the service would be rescheduled. Again, nothing else happened!

--Winter Service of 2 units never was scheduled or performed. I called about it, and after discussing the problems, decided to cancel the "Comfort Service" since I had paid for 4 months and had yet received nothing from them.

--The only way they react is if you call them .. they have non-existant scheduling...you get nothing unless you call.

--Have called two more times, resulting in nothing from them. Always get "promises to call or take care of it".

--I have emailed them twice with the problems, nothing has resulted so far.

---RESULTS SO FAR: HAVE PAID $87.80 FOR NOTHING!

---BOTTOM LINE: BETTER COMPANIES OUT THERE...CONWAY IS NOT ONE OF THEM!…