01/26/09

Don't use these guys

by unhappyineastmemphis

Use this company at your own peril. Make sure you have insurance thru another source.

I had my furniture in their faciliry for just under 3 years. It came out of storage moldy, mildewed/dirty/ and clawed by animals. The estimate for repairing my furniture was over $7,000.

Don't use them.

You were warned.

• Cons: no insurance, poor customer service, uncaring

11/09/08

FIND ANOTHER MOVING AND STORAGE COMPANY, FAST!

by BrideofSnipehunter

They will not honor their bonding or insurance. They lose, steal and break your items. Owner's wife is in real estate and adds to their seized bounties from her customers, or victims.

You will be charged for road times that their drivers are getting lost...get a map! You will be blamed for broken and damaged items.

If you choose not to pay attention to these many bad reviews, at least do the following. Make an inventory of every single item, every one! Have the owner sign off on it, or it is useless.

Make sure you have contact with the owner prior to them departing on the first leg of your move and document this time and let him know you are doing so. Call and document every leg of the trip. You will be charged excessively if you do not do this!!!! Don't forget that final call when they are finished.

As for the person whose credit card was overly charged. I can only guess who did this....the owner and his wife who have very expensive taste...and very nice furniture, etc. from what I am missing!

It is just stuff and I feel that they will get theirs when the investigation process is finished.

A TOTAL racket!

The only thing that appeases me is the knowledge of VERY HIGH level authorities looking into this company, from the bottom up. Including the little racket between the husband and wife team. (The real estate/moving/storage....ultimately stealing and selling scam).

The Alison and Jan reviews are the same day as reviews on A Affordable moving. Obviously employees/relatives. Especially since one is talking about real estate referral...ie: wife is agent....most likely the one giving the review.

Oh, and the antique comment...they do not move antiques...said insurance would not pay as they broke to many and I had to move my own.

• Pros: none
• Cons: all cons

08/30/08

Not Recommended

by lollas

I wouldn't recommend that anyone use this company to move. We received a quote that included an extra $350 for boxes and packing supplies. What we received was 54 used boxes with other peoples names and destinations written on them. Our house was 2700 square feet. Apparently, we would've needed many more than 54 boxes. Used boxes aren't necessarily a problem either, I've used them many times to move, courtesy the local liquor store. The only difference is that they were FREE. After many calls to the company (someone was eternally on vacation), we finally received a call back, informed them 54 used boxes, 54 rolls of tape(?), and no bubble wrap for $350 was totally unacceptable. About 2 days later, we received about 3 HUGE stacks of broken down used boxes. I was told they were cheaper. For who? My $350 price never changed. I checked with U-Haul, and I would've gotten 148 new boxes and packing supplies for $379. We finally received the bubble wrap about a week and a half later. We should've run screaming at this point, we should've gone with the moving company that had the higher quote, but we were moving then within days. The guys that did the actual leg work worked hard. My problems are not with them in particular. The worst part of this, is that we used our credit card to pay off the balance at the end of our move. They don't carry a card reader with them, so they called and read the number to someone. A week later, we received a call from our bank's fraud dept. asking if we charged $10,000 starting the day AFTER WE MOVED. Somebody paid off multiple T-Mobile & Comcast bills among other things. We had not used that card in over one year. I'm not accusing anyone in particular of robbing us, but, it appears Airborne does not have a very secure system. Luckily, it's under investigation, and we aren't responsible for any of it. Our experience with this company was horrendous. I wouldn't let this company move my garbage to the curb.

• Pros: none
• Cons: bad service, unreliable