Capelli

Lots of Talent, but Short on Customer Service

by fun4me2ski at Citysearch

Before moving to Memphis I paid over $35 for a hair cut at my previous salon. However, the customer service was impeccable, and I felt it was worth the money.

I went to Capelli for about a year. I saw a junior stylist to save a little money, but it was still expensive for a men's cut ($28). Most of the time I liked my cut, but seeing a junior stylist I did lower my expectations. Still, it's easy to see all the stylist are well educated and enjoy their work. I never got cancelled on, and I didn't have to wait more than 10 minutes for any of my appointments. However, that's probably because my stylist was booked lighter than some.

My biggest problem with Capelli, and why I won't be returning, is the customer service is not up to par with even a mid-level salon. I was taken back when the receptionist to me upon checking in to go back to my stylist's booth and let her know I was there. Ross the Boss doesn't even make clients do that! It was especially awkward since my stylist was still with a client. The conversation went something like this:

Me: Hi, I'm here for my 3:00 appointment.

Stylist: (with a startled and rushed look) OK (looks back at client in the chair)

Me: ............Um..........you want me to wait up front or by the shampoo bowls or.....?

Stylist: Just.....well.....just go find a shampoo bowl and see if someone won't shampoo you. I'm almost done.

Now this may be picky, BUT if you want to advertise yourself as 'The Best in Memphis' then you're going to catch some flack for little stuff. The refreshments looks like something from a haphazard family get-together. And, no, they don't always have them available. It's a hotel ice-bucket that's mostly water with a few surviving ice cubes floating on top with a stack of small, paper Dixie cups beside it. The drinks they have are 2 liters of coke and diet coke. The snacks are Keebler or Chips Ahoy cookies on a glass plate. Upscale? No.

Bottom line: Good at cutting hair, and I'm sure they're good at coloring hair, too. However, the price does not match the overall service and care. If Capelli wants to continue to be the 'Best in Memphis', I strongly suggest they take a step back and reevaluate their customer service on all levels.

the only place i get my hair cut

by karennicolle at Citysearch

I go here whenever I need to get my hair cut. I see Karen. Shes so nice and so good at what she does. They always have refreshments if you need to wait too. The only problem i have is that its expensive, but, in my opinion, its worth it.

Christen is great

by nikkifromwakikki at Citysearch

i've been going to christen for years. she's awesome! she is good at refreshing old haircuts into something new and fitting.

• Pros: good stylists
• Cons: not always on time

BEST SALON IN MEMPHIS

by jmhaas at Citysearch

GREAT SALON WITH EXCELLENT SERVICE. WELL TRAINED STYLISTS IN BOTH CUTS AND COLOR--FULL SERVICE WITH MANICURE, EYE LASH AND OTHER BEAUTY SERVICES -- GIVES YOU THE BIG CITY FEEL WITH LOCAL SOUTHERN HOSPITALITY. YOU'LL LOVE THE EXPERIENCE

best salon in memphis!!!

by lola666 at Citysearch

For the first time since Ive moved here to Memphis I have finally found a salon that is very accomadating to my hair need. The stylists are professional and experienced and well trained in the latest trends. Also i like the fact thier prices vary so it fits in with my budget. I love just to go get a blowdry with my stylist so i always have a great look for the weekend!!!!!!!!! I would highly recommend this fabulous salon!

Jessica!!!!