Holland Studio of Photography
Germantown, TN 38138
Phone: (901) 362-1818
User Reviews for Holland Studio of Photography
05/21/2008 Posted by Eugene118
So many people who write reviews do so because they themselves don't do anything and thus have the time to do so. Because of this they have no idea what it is like to work in customer service. People who work in customer service have my sympathy because the general public are crabby, unhappy, and people who are looking for reasons to complain by nature. Having said this my experience at Holland Studio of Professional Photography was exceptional. I have been to many other photography studios in the Memphis area and in the southern region of the U.S. (where I used to live) and Hollands' facility is head and shoulders above anything I have ever seen. You would never think that a studio who's main line of business is school photography would make such an effort to build a quality place for Seniors to get their pictures taken especially when this is something that is only done in the summertime and not year round! I was fortunate enough to have a daughter that did her Senior pictures there and will be looking forward to my son doing the same this coming Summer. The customer service aspect was phenominal and I am excitingly anticipating working with the people who seem to love what they do again in the following months.
04/30/2008 Posted by Lisacg
I had a situation with my child that I discussed with someone who answered the phone about a month ago. We were wanting to order her graduation announcements from Holland Studio. I explained to the person who answered the phone that we would not be ordering until the end of April. She told me that it would only take a week to get the announcements in. When I called today to place the order I was told that it would be 4-6 weeks. I repeated to her the earlier conversation and I was told that the lab was behind and there would be no way the announcements could be done in time. I am very upset with this incorrect information that I was given. This is poor customer service!! I would have taken the chance of being out the money and ordered earlier if I was given the correct information. Now we are struggling to find some other way to get some announcements printed. I have one more child to graduate and I will make sure Holland Studio does not get another penny from me!
Pros: beautiful pictures
Cons: bad customer service
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