Performance Toyota

Doesn't Recommend

dontbuytoyota

Joined 3 years ago

WORST SERVICE DEPARTMENT EVER. First of all I bought a Hybrid Highlander, what a mistake. After 112K miles the hybrid drive went out and cost $10K to repair. I have a Sequoia with 190K miles on it and love it, so I bought a regular Highlander. I get better gas mileage from that one! I was given the "free maintenance" which later I found out I paid for in the contract. Then I go to Performance Toyota and have to fight to get the "free oil changes" every time I go, because they say it is not "in the system" Today I arrived at 7:30 AM and they wanted me to wait till 8:30AM until an office opened so they could get authorization for payment! What POOR customer service. After speaking to Roy Adams the Service Manager, he stated it was their "POLICY" and they would not start the work until they got authorization! This is the WORST Service Department I have ever dealt with and will never go back. It appears Performance has several Dealerships in Memphis and almost a lock on Toyota so my next vehicle will be an Infinity.

Recommends

Rita B

Joined 3 years ago

Great experiences, both buying and servicing. I filled out an online form requesting further information about a 2010 Matrix S. I was contacted immediately the next morning by Buddy, I stopped in about 2:30 and worked a deal with him. It did take a while to wrap it up, but I've never bought and financed a car where it didn't take the better part of a day. I was happy with the deal especially since I was so very upside down on my trade in. I was even impressed they'd trade since I'd purchased a lemon from Pontiac just 6 months prior. I really wanted to be in an American made car, but the difference in quality was too hard to accept.

So, 2700 miles later, I hit a large tire rim in the middle of the interstate during rush hour traffic. I changed lanes and there it was and I was stuck. Straddled it straight down the middle. The damage to transmission, undercarriage, and exhaust system was roughly $9400. Imagine my horror to have this happen to my brand new car. I immediately called the dealer and spoke to Brian Kelly. He was extremely comforting to me in my state of hysteria. I had the car towed to Performance and they took care of everything, even worked with the body shop and coordinated all the repairs. Between the mechanical repairs and the body repair, it took just a little over 3 weeks, but I'm confident in their work. Brian was always very informed as to the status of the car, even when the body shop had it.

I'm more than happy with the experiences I've had with Performance and fully intend to use them again in the future.