Memphis >Auto Dealers > Chuck Hutton Auto Group
2471 Mount Moriah Rd, Memphis, TN | Directions 3811535.080312 -89.892016
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Southeast Memphis Betterment Association, Hickory Ridge/South Riverdale
DO NOT BUY FROM THEM!!! – DO NOT BUY FROM THEM OR HAVE YOUR VEHICLE SERVICED BY THEM!!!! YOU WILL REGRET IT!!! We purchased a 2012 Camaro IN CASH two weeks ago, and requested that the advertisement sticker be removed from the back, in the process of removing it, they scratched up the paint. There was also damage to the paint on the hood. We were also told that the car had a recall on the air bag light, and that he shouldnt allow us to take it, but will, with the understanding the car will be brought back Monday to be repaired. After driving 45 miles, wasting my time and gas, I was told when I got there that the guy who was supposed to do the work was not in, and that I should bring the car back on Thursday. Didn't even bother to repair the oh so important recall. I had plans Thursday, so the car was brought in the following Thursday, with the understanding we would pick the car up Friday, and gave us a cheap rental car to use, that we had to pay to put gas in. 3:00 Friday we get a phone call stating the car had to be re-done, and that we could not get it back until Monday. On further questioning, we were told it was not done correctly the first time, and that the paint was wet, and it needed to be buffed...I believe they never bothered to even BEGIN to repair the car until late friday, after having it for over 24 hours, and if all that is needed is for the paint to dry, and buffed...why do we have to wait until Monday....because they are closed. You would think after assuring us the car would be ready on Friday, they would make an effort to be sure we get the car ASAP, instead of what was convienent for them. I really wish we could return this car, as it is obvious they are un-professional, and incompetent. Karl is the service manager, and the person we have been dealing with this entire time. Again, I urge you to go elsewhere!! Buying a new car should be a happy and troublefree occasion. Thanks to them, we no longer even want it.
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