Doesn't Recommend

Russ J.

Joined 1 year ago

This past weekend, my 5-year old, electric water heater quit working. This is my first home, and I'm not the most handy man. I did check the breaker box in the garage, to make sure the breaker wasn't tripped.

I called Conway Services, and they sent a serviceman out very quickly! Yeah! He spent about 10 minutes looking at the water heater, and then went to his truck and came back with several quotes. One quote was to replace the thermostats and heater cores, for about $1000, or to replace the entire WH for about $1300. I told him I would get more quotes and be in touch.

I did some more looking on the internet and found that there is a reset switch on the WH under the panel where the thermostat control is. Hey! I reset the switch and it works! A 1-minute solution, might have cost me $1,000 if I didn't do a little research on my own.

Why didn't the service tech figure this out? He got his $59 for the service call, but didn't do much but become a salesman for a new water heater.

I was disappointed that Conway Services didn't do a quick nor thorough inspection of my water heather. For that, I would give 1-star, but they came out so quick, so that's worth an extra star.

Recommends

Mike Payne

Joined 2 years ago

Great service. Huge savings. Conway Services installed two Carrier AC units in the fall of last year along with two furnaces in my attic. It has saved me over $100 per month in my utility bills, including gas and electricity. Some months, it has been as high as $150 savings. I can't wait to see how much we save on electricity this summer, once we get to July and August.

The salesman did a great job of explaining my options. The installers did a great job installing and explaining how it works.

We are a happy customer.