T-Star Limousines

Doesn't Recommend

Tony D.

Joined 6 months ago

Picked up my wife and I after our wedding and took us to our hotel. We made one stop before arriving at the hotel. My wife and I were away from the limo for roughly ten minutes. During this ten minute span, her iPad came up missing. We did not notice this until later in the evening. We had the iPad when we got in the limo, and retraced every step we made upon leaving the limo, even looking at surveillance video at the hotel of our arrival. No iPad was seen and none of our family and friends had seen it. My wife's aunt saw the limo at our stop prior to the hotel and was going to get a pic of us, but she noticed that the driver was in the back of the limo. He was in the back long enough that she thought he had dropped us off and was cleaning up. When we called the company and asked if we left it in the limo, we were told no. I called back and asked if they would check the limo. They said that they would and call me back. Three hours later and they still had not called. I called back and got the run around once again.

Recommends

TLee11

Joined 2 years ago

Great Service and Professionalism. The customer service from the dispatcher was A1. And the driver was ever so polite. They have a gained a client with me.