Do not get your nails done here. the first time i went 2 years ago it wasn't too bad. however the next four times i went were a complete different story. they are usually understaffed so there will be six girls waiting to get their nails done and only two people working so you wait forever. for some reason workers will switch different hands. they start on one girl then they stop and start on another girl. then they come back and it ends up taking twice the amount of time. then they practically take their anger out on your hands. they hurt and are very rough, not gentle at all. then you leave with uneven, different length, sloppily painted nails. they don't pay attention to detail and go way too fast and they also seem to forget hands can feel pain. don't go here, not worth it at all.
THE WORST SERVICE EVER. The absolute RUDEST service I've ever experienced at a nail salon, and I've been to many. This rating system doesn't allow for anything less than one star, so I am forced to be generous in giving one whole star. You would think in this economy and more importantly with as MANY nail salon choices as there are around Memphis that the owners of Kathy's Nails would know better. Either they are clueless or they don't care. I think it's both. After my pedi was done, and I had just sat down at the drying station, I was harrassed to pay immediately. I politely asked if it would be okay if I paid right after my toenails were dry....afterall, I had just sat down no more than 10 seconds at the drying station. The person (manager or owner) became irritated with my reply and barked that I owed $30, which is the price of my pedi, but the way this person yelled it at me was rude. No more than one minute later, this person came back and told me to pay AGAIN. I knew my toes were not yet dry since it had only been 30 seconds since he first addressed me. But again, I was very polite and said that I would like to pay as soon as my toenails were dry. Two minutes later this time, I was told to pay yet again. I had finally had enough and got up to pay so that I could leave. My toes were not even dry yet, but I felt harrassed and wanted to leave. Unbelievably RUDE. By the way, I'm convinced that this is how they run their business because I had a rude experience at their other location in Collierville. Shame on me for patronizing their business a second time. I will never go back. I will happily take my business to any one of the other MANY nail salons nearby.
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