Hernando >Bella Cabezi Salon
Tried to Give Benefit of the Doubt.
I was scheduled for a massage, for which I arrived 5 minutes late (according to bank clocks, Comcast time, etc.), and the massage therapist was incredibly rude. I was prepared to apologize, accept 5 minutes off my time, no problem. But she chewed me out in front of everyone in the salon, during which all employees and customers stopped what they were doing to listen, offered only 20 minutes (do they not build in a few extra minutes for changing clothes and such?), then when I declined, stormed out. My friend and I decided we did not feel comfortable staying for manicures and pedicures, so we went elsewhere.
I really tried to give the benefit of the doubt. Later I attempted to speak with the owner/manager and explain that I felt we were treated poorly. She said she was standing there the entire time, we were late, we should have called (five minutes, really?), and chewed me out AGAIN. I told her she had just lost two people's hair business on top of the other business. She said she wasn't going to listen to it, and she hung up on me.
I had one witness to the incident in the store and three to the phone conversation. Nobody could believe it. I tried very hard to make this right, to give the benefit of the doubt, but apparently this is how they do business.
If you want to be treated with respect, I strongly advise you go elsewhere. I can accept that I was a few minutes late, and that was my fault (we thought we knew where it was, but we did not exactly), but all of that information could have been communicated in a professional and courteous manner instead.
There are plenty of other places around this area where you can receive great service; it's definitely worth driving a few extra minutes.
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