Bartlett >Special Trade Contractors > Greenway Homes SVC
Freezer. I had contacted AHS and they had referred me to Sears which was a nightmare! I called AHS back and they sent out Greenway. They came at the appointed time, did a great job, were respectful and professional. The technician also went out of his way to help me fix a drawer in the kitchen. Problem solved and thankful to have it over with.
Putting out a kitchen oven fire ....
Late one afternoon, the heating element caught fire in our GE electric range, and we called Greenway for service.
The next day, they arrived 'on time' to repair the problem. The service technician was great! He knew what he was doing, and in short order a new element was installed, and our oven was as good as new.
I could not be happier with the service call, and will be calling Greenway with all of our appliance and plumbing needs in the future!
Great Service from Les & Jeremy @ Greenway. I had the need to utilize my AHS Warranty yesterday for two problems at my home. My experience with Greenway was wonderful. I had two of the most knowledgeable and friendly technicians I have ever experienced. For my appliance problems, Les took care of me and for my plumbing problems, I had Jermey. Both of these guys did great work and really explained what they were doing and gave us tips on how to take care of our equipment and get better use. I was very impressed with this level of service. I would highly recommend Greenway, Les and Jeremy.
Excellent Service :-). My service was absolutely wonderful. I called into my warranty company at 11:00am and Greenway called me at 11:20am to schedule and came out that same day. My technician was excellent and knew exactly what he was doing. I could not believe the service I received from this company. I literally stood there with my mouth wide open in shock when my technician came out to my home and took care of my problem the same day I placed a work order with my home warranty and fixed my washer in an hour’s time. You don’t get service like Greenway provided very often but those companies who do provide this kind of service prosper and those who don’t might as well close their doors. I will call Greenway directly for any of my service needs. I am also considering getting a maintenance contract with Greenway when I have some extra cash. I will definitely refer Greenway to all my friends and family because I know they will be taken care of.
Outstanding Service. We were running a baseball event from our facility at First Tennessee Fields, Memphis TN., from August 26 thru August 29th. Major League Baseball network was televising games live on national TV on August 28th and August 29th. The building next to the national event had a plumbing issue come up that backed up the toilets into the kitchen of our facility at 8PM on Friday night, August 27th. I called Greenway and they had a technician that was in Mississippi on a call that evening that would take 3 or 4 more hours to complete. They informed me that he would come directly to us after he finished that emergency call. The Greenway technician arrived at our facility at 12:15AM on Saturday morning and stayed until 2:15 AM to finish the job. The building was reopened at 6AM that morning and the games went on National TV as planned with the adjoining building fully functional. I can not express how impressive that is in today's workplace to have that type of dedication to work that late, after hours, to compete a job. If you need work done, these are the people to call.
Excellent Service. I read these reviews, checked out the BBB and saw they were an A. Too much conflicting information. I tried them on a special I saw on TV. Guy showed up on time (sweating to death) and took care of my problem, recommended I maintain the equipment yearly which makes sense to me. Hate to see all the negative reviews, they did fine by me.
Lack of customer service.... They were contracted through AHS as a "preferred" vendor. I would prefer to never have this company at my home again. It took them 4 days to contact me after I initiated the call with AHS. The call was initiated on the 4th. They did not service until the 15th. Greenway came out and attempted to make a poor repair but changed his mind when I contact AHS while he was at our home to inform them of the "band aid repair" he attempted to make. It took Greenway a week to contact AHS to discuss our issues and get approval. It took them another 2 weeks to get back to complete the repairs. I refused to have them back and had the call transferred to a much better company but due to Greenway's delay it took a month and a half to get our problem resolved. Next time make sure you speak with an AHS rep and request another company!!!
The delay is not normal. I would like to investigate the delay to help with training. Per the AHS comments with a band aid repair, all repairs made are always good repairs. Homeowners are under the impression if their "unit" fails, AHS will simply replace it; this is not the case. I welcome the opportunity to gather information to continue to train our employees. It is easy to post negative reviews, we are a very accessible company and our management and employees care if given the chance.
AHS fails to refer to reliable company. Referred from AHS. Plumber came without his tools. Company did not return repeated calls.
HOT WATER TANK.
AhS sent out Greenway to replace my hot water tank leaking in the attic.He was very professional from the get go. He quickly made a list of extra charges that I would be responsible to pay. $100.00 for a permit(they cost 20.00 according to Code Enforcement).$ 90.00 for the pan(cost to replace with a new pan $30.00 at the most) $35.00 for the copper to connect the tank.$75.00 to remove the tank from the property. A grand total of $300.00. Please sign up and we will be happy to replace the tank.Please do not forget the fee is $60.00 to get started. I called the office to tell them to place the tank on the curb and I would be responsible to get it removed from the property. I came in from work and had left my check for 225..00 like a fool with my handicapped son to stay with them as they had requested. They had left the leaking tank in the attic full of water since I did not give the extra $75.00 to remove the tank. The left me with the tank full of water and a note to say they would not be responsible for the water leaking from the tank into the attic. They also left the old pan with the tank outside the pan sitting on the wood flooring. I already had the tank leaking in the ceiling. WOW here we are with the final sentence. YOU DO NOT HAVE HOT WATER YET!!!!! Greenway needs to call AHS to have the electric checked due to the plug arking when plugged in. They got the plug wet when trying to remove from the pan full of water. My company electrician went by to replace the plug and this will be another$85.00. The electric cord should always be replaced when a tank is replaced. Now the old tank is still in the attic leaking.at this time. I decided since I could not get into the attic at my age and even if I could have gotten into the attic to drain the water from the old tank and then pull it down the attic stairs I would have. I decided to go ahead and bit the bullett and pay Greenway another $75.00 just to get the danger out of my home.Greenway could not explain themselves when I called and asked why the tank was not drained and placed on the curb as part of the installation cost.
Total cost to get hot water was $450.00 out of pocket.
Now I have mold growing from the leak. I must hire someone very quickly to stop this or I will be in trouble for sure.
We no longer have to accept Greenway as the contractor to do AHS Warrenty. You can request another contractor when an AHS call is needed. We learn from our mistakes. Mine was, I did not check them out before I let them into the house.
As most complaints here center on, your AHS warranty only covers so many things. The ONLY thing covered on a water heater replacement is simply to cut one loose and put the other in. AHS does NOT cover removal from the attic or disposal from your property , just as a doctors' copay does not cover all the specialists you may have to visit. Our records note that an electrician was needed to complete repairs, per policy the tank has to be installed before that could occur.
Product Pushers: Don't wanna service.Just wants to sell..
AHS sent out Greenway on August 2009, to service my air conditioner. When the technician finally arrived over an hour late, he made derogatory remarks about my neighborhood. I ignored his comments. He then proceeded to push the purchase of their cleaning service for $70 or $249. I told him that my unit was cleaned on a regular basis. He open my unit (which took 5 seconds) and stated the unit was dirty and he couldn't work on it unless I paid him $70 plus $60 for the home warranty fee. It was clear that this guy had already planned to milk me for extra fees. After we haggled over the dirtiness of my unit for awhile, and getting nowhere, I decided to call AHS. They advised me to pay the $60 and dispute Greenway's decision and someone else would come out and reassess the unit however Greenway needed to submit their diagnostic report asap. I relayed the info to the tech. He stood in my kitchen and allegedly called in the diagnostic report. That report has yet to reach AHS. So not only is my house is HOT; Greenway got paid for doing nothing and, they are preventing progress.
I am displeased with Greenway.
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