10/21/09

AHS fails to refer to reliable company

by memphisjeff

Referred from AHS. Plumber came without his tools. Company did not return repeated calls.

• Pros: none
• Cons: Not reliable

10/01/09

HOT WATER TANK

by Betty Booth

AhS sent out Greenway to replace my hot water tank leaking in the attic.He was very professional from the get go. He quickly made a list of extra charges that I would be responsible to pay. $100.00 for a permit(they cost 20.00 according to Code Enforcement).$ 90.00 for the pan(cost to replace with a new pan $30.00 at the most) $35.00 for the copper to connect the tank.$75.00 to remove the tank from the property. A grand total of $300.00. Please sign up and we will be happy to replace the tank.Please do not forget the fee is $60.00 to get started. I called the office to tell them to place the tank on the curb and I would be responsible to get it removed from the property. I came in from work and had left my check for 225..00 like a fool with my handicapped son to stay with them as they had requested. They had left the leaking tank in the attic full of water since I did not give the extra $75.00 to remove the tank. The left me with the tank full of water and a note to say they would not be responsible for the water leaking from the tank into the attic. They also left the old pan with the tank outside the pan sitting on the wood flooring. I already had the tank leaking in the ceiling. WOW here we are with the final sentence. YOU DO NOT HAVE HOT WATER YET!!!!! Greenway needs to call AHS to have the electric checked due to the plug arking when plugged in. They got the plug wet when trying to remove from the pan full of water. My company electrician went by to replace the plug and this will be another$85.00. The electric cord should always be replaced when a tank is replaced. Now the old tank is still in the attic leaking.at this time. I decided since I could not get into the attic at my age and even if I could have gotten into the attic to drain the water from the old tank and then pull it down the attic stairs I would have. I decided to go ahead and bit the bullett and pay Greenway another $75.00 just to get the danger out of my home.Greenway could not explain themselves when I called and asked why the tank was not drained and placed on the curb as part of the installation cost.

Total cost to get hot water was $450.00 out of pocket.

Now I have mold growing from the leak. I must hire someone very quickly to stop this or I will be in trouble for sure.

We no longer have to accept Greenway as the contractor to do AHS Warrenty. You can request another contractor when an AHS call is needed. We learn from our mistakes. Mine was, I did not check them out before I let them into the house.

Betty Booth

• Pros: Best con job yet!!
• Cons: FRAUD

08/15/09

Product Pushers: Don't wanna service.Just wants to sell.

by misschapman

AHS sent out Greenway on August 2009, to service my air conditioner. When the technician finally arrived over an hour late, he made derogatory remarks about my neighborhood. I ignored his comments. He then proceeded to push the purchase of their cleaning service for $70 or $249. I told him that my unit was cleaned on a regular basis. He open my unit (which took 5 seconds) and stated the unit was dirty and he couldn't work on it unless I paid him $70 plus $60 for the home warranty fee. It was clear that this guy had already planned to milk me for extra fees. After we haggled over the dirtiness of my unit for awhile, and getting nowhere, I decided to call AHS. They advised me to pay the $60 and dispute Greenway's decision and someone else would come out and reassess the unit however Greenway needed to submit their diagnostic report asap. I relayed the info to the tech. He stood in my kitchen and allegedly called in the diagnostic report. That report has yet to reach AHS. So not only is my house is HOT; Greenway got paid for doing nothing and, they are preventing progress.

I am displeased with Greenway.

• Pros: Nothing positive
• Cons: Forces extra cost on customer.