Shopping >Xtreme Auto Accessories
Very poor customer service.
The customer service and sales department at Xtreme is very poor. I paid $43 for a set of replacement remotes for my Viper alarm system on Friday afternoon and was told that they would be ready for pickup on Monday afternoon. I called on Monday, and they weren't there but was promised a return call. The call had not been returned by Tuesday, so I called back and got the sales manager who promised that they would be in by lunch on Wednesday. I specifically asked if I needed to call beforehand, and he said that he was personally taking care of it.
I get in at 12:00 today, and there are 3 people behind the counter doing nothing, no customers in the store, and my remote was not in. The manager is really sorry of course, and sent one of the guys to get the remote promising that it would only be 30 minutes for him to get back. 50 minutes later, the runner returns with only 1 remote. The sales manager tries to argue with me about what the rep told me I was getting the previous Friday (the rep was so knowledgeable that he could not even get the part ordered) and tells me to "see him next time I come in and he will take care of me".
It seems the policy of the sales team is to take your money up front, screw up your order for 3 days, waste your time, and then "take care of you" when you come in for repeat busisness. Forget that. There are plenty of other shops in Memphis that I can take my busisness to. You should look at those places first, and Xtreme LAST.
BEWARE - BOTCHED FENDER JOB RUINED MY TAURUS.
In 2005, I asked the Bartlett store about rolling the inner edges of my rear fenders with a professional fender rim rolling tool. This was to prevent a non-OEM rim set from touching the inner edge of the rear fenders when cornering. I was told they could do exactly what I needed done, with the professional fender rim rolling tool that I asked them about.
When I returned to pick up my 2004 Ford Taurus from their shop, I paid the bill & then went outside to inspect the work performed. I found that the inner edge of my fenders had been cut in several places with a hand grinder, hammered & bent down with pliers. I showed this to the manager and asked why they had butchered my fenders instead of rolling them with a fender rolling tool like I had requested. I told him that they had cut, hammered, and mashed my fenders with pliers and that this would cause the fenders to rust out. I got only excuses and double-talk from him. I asked who owned the store and was not given that information. I told the manager that I would bring quotes from two auto body repair shops to repair the damage they had done. I returned with estimates ( $1100 & $1300 ) and handed them to the manager. He laughed & got smart about it.
I had the fenders repaired, at a cost of $1249 at a body shop in Olive Branch, MS. I still have the car. I consulted with an attorney about this matter but was told that with the manager at Xtreme Auto Accessories willing to lie about what work was requested, there would be little chance of winning a court case for the damages.
I filed a complaint with the Memphis BBB at the time this happened. The complaint is no longer accesible there, as I suppose Xtreme Auto Accessories is no longer a member of the BBB, due to the numerous other complaints posted there about them. And yes, I have the name of the manager who was at Xtreme Auto Accessories at the time, but will not divulge it here.
BEWARE !!! DISHONEST BUSINESS PRACTICES !!!
Posted By: Wayne Ellis, Olive Branch, MS
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