I had a terrible experience with the
Service Department! After 2 hours I still could not get a shuttle ride home and I had my 2 grandchildren with me. I am about to buy my 4th Honda, but am seriously reconsidering just because of the terrible service department. I finally gave up and brought my unfixed car home. No one their really cared.
If there was one, I would nominate
Wolfchase Honda for a HERO Award for properly diagnosing and fixing my daughter's car. My daughter's 2004 Honda had an unknown problem with her manuel transmission and we had the car towed to Gateway Tire. Gateway Tire attempted to take advantage of our daughter by grossly mis-diagnosing her transmission problem. Gateway quoted $1400 in repair costs. We were told the car needed a new slave cylinder and clutch kit with a 50/50 chance of also needing a fly wheel. Gateway Tire's customer service representative could not answer even basic questions about the diagnosis and refused access to the mechanic for more information. The customer service representative told us the mechanic would be offended by having to explain his diagnosis. We did not feel comfortable doing business with Gateway and had the car towed to Wolfchase Honda. The final bill from Wolfchase Honda to fix the problem was $75 to bleed air out of the clutch line. Thank you Wolfchase Honda for saving our daughter $1325!
NEVER buy from Wolfchase Honda.
After looking around Memphis for a good dealership, I thought I had found one at Wolfchase Honda. I was greatly mistaken. I was told I would qualify for 0.9 financing and when the papers were drawn, it sky rocketed to a 10.29. ARE YOU KIDDING?! I put 4k down and have a good credit score! These people are a bunch of liars and dont deserve a dime. While trying to contact my salesman, Curt Peterson, he continued to hang up on me every time I would ask him about the situation. Also, management was apparently off that day and I am still unable to get ahold of anyone. DO NOT go to Wolfchase Honda. I got a better deal at Dobbs Honda!!!
Wolfchase Honda Sucks!.
After looking around town for the best offer on an Odyssey, Wolfchase Honda seemed to be the best deal. We called them back and told them we wanted the van. We went the next day to do all the paper work only to be told the van we looked at was already sold. No problem they could get us another one from another dealership tomorrow. 6 days later we still did not have a new van. They were "Trying" to get us one from out of town. Oh...there is a $300 docking fee! Hell No...We went elsewhere and got the van off the parking lot from Dobbs Honda!
Awful Service, Incompentent Business.
Attempted to negotiate for an internet purchase. In response to his/her poor attitude, he told me "If you do not care for my price, attitude, etc. then do not purchase from me. Plain and Simple." Well, I would encourage others to do likewise. I would avoid this dealership like the plague. Based on my experience and that of others I've read, it simply isn't worth the headache.
Bait & Switch.
The sales mgr quoted us a price then we drove over an hour to sign the papers. Once we arrived they told us they could not sell it to us for the price and it was $1500.00 different. We tried going up the chain of command but they refused to tell us who the boss was. I am telling everyone I know to never walk into this dealership. We went to Dobbs Honda and they treated us soooo much better.